Refund & Cancellation Policy

This policy covers paid professional services we deliver directly to clients (design, development, consulting, maintenance, retainers). It does not cover purchases made through Apple App Store, Google Play, or any other third-party storefront — for those, please use the storefront’s built-in refund process.

You may request cancellation of an active engagement at any time by sending written notice to support@navelosoftware.com. Cancellation is effective on the date we acknowledge the request in writing. Until that date, work continues and is billable in line with the SOW/MSA.

Refunds, where applicable, are calculated on the following basis:

• Initial deposits & retainers — non-refundable. These cover resource allocation, scheduling, kick-off activities, discovery, and pre-engagement design work.
• Completed and approved milestones — non-refundable once the milestone deliverable has been delivered, demonstrated, or otherwise made available to you for review, irrespective of whether you choose to use it.
• Work-in-progress — a pro-rata refund may be considered for the unused portion of a pre-paid milestone, after deducting hours actually worked, third-party costs incurred, applicable taxes, payment-gateway charges, and a reasonable wind-down fee (typically up to 15% of the unused portion).
• Fixed-price projects — refunds are calculated against the percentage of scope objectively completed at the date of cancellation, as determined in good faith by Navelo Software.
• Time-and-materials projects — all hours actually performed up to the cancellation date are billable and non-refundable.
• Monthly retainers — terminable with 30 days’ written notice; the final month is non-refundable.

The following are strictly non-refundable as they are paid to or consumed by external providers on your behalf:

• Domain registrations, SSL certificates, and DNS services.
• Third-party hosting, cloud, CDN, and infrastructure charges.
• App store developer-program fees and submission costs.
• Paid plugins, SDKs, fonts, stock assets, and API/usage credits.
• Payment-gateway, foreign-exchange, and bank-transfer fees.
• Government taxes and statutory levies that have already been remitted.

We may cancel an engagement, with reasonable notice, if (a) you materially breach the SOW/MSA or these terms, (b) invoices remain unpaid beyond the agreed due date, (c) you fail to provide essential inputs, approvals, or access required to perform the work, or (d) continuing the engagement would, in our reasonable judgement, be unlawful or unethical. In such cases, all work performed up to the effective cancellation date is payable.

Approved refunds are processed within 10–15 business days from approval, to the original payment method where possible. International transfers may take longer depending on banking and currency-conversion timelines, and may incur intermediary-bank charges that are borne by the recipient. We will provide a written settlement statement detailing deductions and the net refund amount.

You agree to contact us first to resolve any billing dispute before initiating a chargeback with your bank or card network. Unwarranted chargebacks may result in suspension of services, recovery of associated fees, and pursuit of outstanding amounts through appropriate legal channels.

Subscriptions, one-time purchases, and in-app purchases for StreakMate, ZorbiLock, CyclePrivate, or any other Navelo Software mobile application are billed and managed exclusively by Apple App Store or Google Play. Refunds for those purchases must be requested through the relevant app store’s built-in refund system. Navelo Software cannot directly issue refunds for app store transactions.

For refund or cancellation requests, write to support@navelosoftware.com with the subject “Refund Request” and include your invoice or SOW reference. See also our Terms & Conditions.