AI VoiceConceptReceptia
An AI receptionist that answers, books and knows when to escalate.
An AI voice receptionist for clinics: answers every call, books into the practice system, screens for red-flag symptoms and hands off to staff by clear rules.
- Category
- AI · Voice Receptionist
- Designed for
- Web
Why Receptia exists
The problem
Clinics miss calls at the front desk and after hours, and every missed call is a patient who books somewhere else.
The product
Receptia answers every call, books directly into the practice system, follows a clinician-approved safety script and transfers with a summary.
Built for: Physiotherapy, dental, veterinary and allied health clinics with one to twenty locations.
- Answers every call 24/7 with no hold time
- Books directly into the practice calendar
- Clinician-approved red-flag symptom script
- Transfers with a written summary when needed
- Live transcript and take-over for staff
- Call outcomes and after-hours demand reports
Walkthrough
Every Call Answered, Safely
Designed with clinic managers: the receptionist handles the routine and escalates anything that needs a person.
- 01
Live Calls
Live transcript and audio, what the AI has understood, actions taken, and one click to listen in or take over.
- 02
Call Log
Every call with outcome, duration and summary, plus bookings made and after-hours demand.
- 03
Appointments
The day by clinician, with bookings made by the AI clearly marked alongside staff bookings.
- 04
Handoff & Safety Rules
Transfer rules, the red-flag symptom script and topics the AI must never discuss.
Every screen
The full experience.
What makes it different
Safety Rules Come First
Red-flag symptoms, handoff rules and things the AI must never say are defined by the clinic and checked on every call.
Red-Flag Script
Clinician-approved questions and responses for urgent symptoms, followed every time.
Real Bookings
Appointments are created in the practice management system, not a separate calendar.
Warm Transfers
Complaints, disputes and requests for a person go to staff with a written summary.
Privacy By Design
Recordings and transcripts follow the clinic's retention policy.
How it’s built
The technology stack.
The architecture we would build this on today, and why each piece earns its place.
- Web app
Next.js, React, TypeScript, Tailwind CSS
Review queues and dashboards that stay fast with thousands of items
- AI services
Python (FastAPI) · Claude via the Anthropic API with tool use
Strong reasoning and structured tool calls, isolated from the core API
- Tools & integrations
Model Context Protocol (MCP) servers
One standard way for agents to reach business systems, with scoped permissions
- Durable workflows
Temporal
Long-running, multi-step AI work that survives restarts and waits for approvals
- Knowledge & memory
PostgreSQL + pgvector
Retrieval over approved sources without a separate vector database
- Telephony
Twilio Voice / SIP media streams
Works with the clinic's existing number and phone system
- Speech
Streaming speech-to-text and low-latency text-to-speech
Natural conversation without awkward pauses
- Practice systems
Practice management APIs (e.g. Cliniko)
Bookings land in the calendar staff already use
- Evaluation & tracing
Versioned eval suites, OpenTelemetry traces, cost tracking
Every prompt or model change is tested before release and every run is explainable
More inside
The Front Desk That Never Closes.
What a clinic team sees while the AI answers the phones.
SMS Follow-Up
Confirmations, intake forms and reminders sent automatically after a booking.
Reports
Call volumes by hour, conversion to bookings and transfer reasons.
What comes next
On the roadmap.
What a second release would add once the first one is in real users’ hands.
- 01Waitlist auto-fill from cancellations
- 02Multilingual calls
- 03Recall campaigns by phone
- 04Insurance and eligibility checks
- 05Outbound reminder calls
Concept project
Need Something Like This?
This is concept work: the product design, screens and architecture we would start from. If your business needs an AI phone or chat assistant for a clinic or service business, we can scope a first release with you, usually within a week.
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